The best Side of Samanaga
The best Side of Samanaga
Blog Article
The Samanage interface suffers just a little from trying to cram lots of options and solutions into what is basically one particular World wide web interface. Anything is held in sections that make barely enough sense to become useful but it had been frequently difficult to locate particular features After i necessary them.
Now I am able to make customizable and dependable program with the assistance of this software package. The associated fee is very low compared to the attributes it offers.
Thompson ongoing, “We feel that a robust, sector-leading ITSM Resolution offers us An additional persuasive solution to boost our power to provide IT experts in companies of all dimensions though meaningfully growing our full addressable current market, such as more cross-market options inside of our big and growing shopper-base of more than 300,000 consumers.”
“Deploying an personnel provider administration mentality, coupled with an enterprise-vast services desk platform that supports it – like Samanage -- can assist raise personnel productiveness and improved join staff members for their shoppers. We have been enthusiastic about the chance to carry our merchandise together with the access and energy of SolarWinds to permit IT corporations in companies of all dimensions to achieve improved business enterprise results.”
Within a make a difference of months, we had been ready to streamline our provider requests and shipping and delivery flows by delivering Absolutely everyone–the big boss to support brokers to rank and file across departments–bigger visibility in their requests. Likewise, an agent can speedily increase a ticket by just clicking the “+” button within the interface.
There are actually hardly any companies who're positioned to provide the entire IT current market, from modest companies to the Fortune 500, the way in which that SolarWinds and Samanage do. Mid-market and smaller sized businesses are underserved while in the Room, as current choices often concentrate on elaborate business methods that call for devoted staff and high priced Specialist services engagements.
One more, who ever wishes to dig into piles of warranties? We don’t, so we like that Samanage delivers guarantee aspects automatically when we need it.
Last but not least, Gordon has shared his ideas about the importance of insights and visibility in a full ITIL-Prepared provider desk and asset management Alternative. “Shoppers are looking at past the basic principles of components and computer software problems, and thru increasing visibility and insights, are finding a larger job within the organization.
Samanage provides a totally free examination demo interval, however it's only readily available for 14 times. That's not just briefer than a lot of the competition's month-extended examination demo durations, it's also very difficult to count on a shopper of The type that Samanage wishes to draw in to even be capable to take a look at all its use situations in these a brief time.
Raising a different incident opens a blank incident Along with the requester's name mechanically populated. Blank fields for being loaded in incorporate a category website and subcategory. This can be the only help desk program I tested which makes provisions for subcategories.
Samanage is actually a very fashionable ITIL-ready IT support desk and asset management Remedy which can be deployed by using cloud. It promises to streamline your IT assist workflows and provides you complete visibility of IT property from buy to depreciation. Within this in depth Samanage overview, we’ll assess the many critical facets of the app and we’ll go over The weather that actually are entitled to notice.
As for studies, Samanage provides lots of possibilities which includes useful stories demonstrating data on incidents along with inventory experiences and agreement experiences. The chance to build custom made reports is usually provided, which can be a boon when you've taken the time to build customized fields and workflows.
This is a complete-showcased process that even has its very own pricing construction summed up as $0.sixty for each asset per 30 days. Samanage has extends this to include the two components and software asset administration with license compliance capabilities.
“With reporting, measurability, and insights from Samanage, It truly is armed with the information to showcase the accurate price of IT to organizational leaders.”